Privacy Policy

We collect information directly from you; automatically from your device and use of the Services; from Apple or Google when you use social sign-in; from Stripe, app stores, RevenueCat, Curators, and transaction partners; from other members who interact with, report, invite, or name you as a trusted contact; from partners who submit events; and from service providers that help detect fraud, operate support, or provide analytics. Public city and event information may come from public sources or partners. If we receive personal information from another source, we use it for the purposes described here or disclosed when collected.

We use personal information to: • Create, authenticate, and maintain accounts • Provide profiles, discovery, connections, messaging, groups, meetups, Experiences, partner events, subscriptions, purchases, and support • Use location to provide location-based discovery and safety features • Process bookings, payments, refunds, entitlements, payouts, coupons, and transaction records • Verify identity and eligibility, review Curator and partner applications, and prevent fraud • Operate trusted-contact alerts, safety check-ins, reporting, blocking, moderation, and appeals • Personalize and improve the Services, measure performance, debug errors, and develop features • Display and measure advertising and honor advertising privacy choices • Send service, security, transactional, safety, and—only when selected—marketing communications • Enforce our agreements, protect rights and safety, defend legal claims, and comply with law Where law requires a legal basis, we rely on performance of our contract with you, our legitimate interests in operating and securing the Services and community, your consent (including for optional sensitive information, device permissions, marketing, or personalized ads where required), and compliance with legal obligations. We may also process information to protect vital interests in an emergency. You may withdraw consent, but withdrawal does not affect earlier lawful processing and may make a feature unavailable.

Text messages are periodically screened using narrow rules and, when enabled, OpenAI models acting on our instructions to identify possible harassment, hate, coercion, exploitation, trafficking indicators, or sexual solicitation. We may send message text and associated technical context needed for classification. OpenAI states that API data is not used to train its models by default; its default abuse-monitoring logs may be retained for up to 30 days unless a different retention control or legal requirement applies. A flag can create a moderation record for human review. We do not currently impose an account penalty solely from the AI classification without human review. We retain relevant excerpts, reports, decisions, and audit records as reasonably needed for safety, appeals, enforcement, and legal claims. We also use AI to generate general city guides or scores from public information. That generation does not use member profiles or private messages. AI output may be inaccurate and should not be relied on for emergencies or important decisions.

Other members may see your first name, profile and cover photos, biography, languages, home country if displayed, current area and destinations you choose to display, interests and preferences, optional profile details you add, social links, verification and community badges, reviews, group or meetup activity made visible by the feature, and Experiences you host. Exact visibility depends on feature and privacy settings. We do not display your email address, date of birth, government-ID images, payment credentials, or private verification photos as public profile fields. Last name is used for account, verification, transaction, Curator, partner, safety, or support purposes and is not a standard public member-profile field. Messages and group content are visible to their intended participants. Recipients can copy or share what they receive, so share carefully.

The mobile app may display ads through Google Mobile Ads. Google and advertising participants may receive or generate IP address, advertising or app-instance identifiers, device and app information, approximate location, consent signals, and ad impression, interaction, fraud-prevention, and measurement data. Depending on your region and choices, this data may be used for personalized or non-personalized ads, frequency control, measurement, and fraud prevention. Viamour does not intentionally add your profile fields, private messages, or precise GPS coordinates to ad requests. We use Google's consent tools and, on iOS where applicable, Apple's App Tracking Transparency prompt before tracking that requires permission. Where available, use Settings → Ad privacy choices, in-ad controls, and device advertising settings to change choices. An Ad-Free entitlement stops Viamour from requesting in-app ads while active but does not erase previously processed advertising data. PostHog receives an account identifier, feature and screen events, selected event or profile identifiers involved in an action, and technical error data; it is configured without automatic screen capture or session replay. Sentry may receive an account identifier, device/app technical data, performance traces, and error details; we configure it not to send default personal information. We do not sell personal information for money. Advertising disclosures may constitute "sharing," "targeted advertising," or a "sale" under some privacy laws even without money changing hands. Where those laws apply, you may opt out as described above or by contacting support@viamour.app. We do not knowingly sell or share personal information of people under 18.

Viamour does not request background location access. When the app is open, it may refresh foreground location to keep your area accurate and show relevant people or events. You can change operating-system permissions, but because foreground location is a core feature, the app may require you to re-enable it before continuing. When foreground permission already exists, a manual emergency alert briefly requests a one-time current location and sends the coordinates to your confirmed trusted contact when available, recorded in safety notification and chat records. It does not stream live GPS or open a new permission prompt during the alert. A missed-check-in alert may include the confirmed meetup location; if you disable exact-meetup sharing, it uses only the saved neighborhood, city, and country when available. Safety tools are not emergency services.

If you select the marketing-email option during account creation, we send your email address and name to a marketing list maintained for us by Resend and may send news, product updates, and offers. Marketing is separate from account, security, safety, support, transaction, and receipt messages. Use the unsubscribe link in a marketing email to opt out. Unsubscribing does not close your Viamour account or stop essential messages. We retain suppression information needed to honor an unsubscribe request.

We retain information for the shortest period reasonably necessary for the purposes described here, taking account of safety, legal, accounting, fraud, dispute, and backup needs. Typical rules include: • Account and profile data — while the account is active, then deleted or de-identified subject to stated exceptions • Text messages — generally while relevant accounts are active; content delivered to other members may remain available to them after one account is deleted, with sender information removed or limited • Chat images and voice notes — storage objects are scheduled for deletion 30 days after the message; the message record may remain • Verification photos — normally scheduled for deletion about 24 hours after approval or rejection; decision and audit data may remain • Precise manual-alert coordinates and safety records — as needed to provide the safety record, investigate incidents, and resolve claims • Open reports and disputes — while under review; moderation, enforcement, and outcome records may be retained afterward to protect the community and handle appeals or claims • Purchase, booking, payout, tax, coupon, refund, and legal-acceptance records — for applicable tax, accounting, fraud, contract, and legal limitation periods • Analytics, logs, backups, and diagnostics — according to operational security needs and provider settings, then deleted or de-identified Legal holds, active investigations, litigation, security incidents, payment disputes, and technical recovery processes may extend a period. Backups are isolated from ordinary use and expire on their cycle.

Delete your account in Profile → Settings → Delete account, or request help at support@viamour.app or viamour.app/delete-account. In-app deletion immediately removes the account and associated profile and uploaded files from ordinary use; provider cleanup and backups may take additional time. If you request deletion by email, we may verify identity and aim to complete the request within 30 days or the shorter period required by law. We may retain limited transaction, legal-acceptance, safety, fraud, moderation, dispute, and legal-claim records where necessary and lawful. Content already delivered to other members, such as messages, may remain in their conversation with your identity deleted or limited. Deleting Viamour does not cancel an app-store subscription; cancel it separately in the applicable store settings.

Depending on where you live, you may have rights to know or access personal information; correct it; delete it; receive a portable copy; object to or restrict processing; withdraw consent; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive information; and appeal a denied request. You may also complain to your local privacy or data-protection authority. Submit a request to support@viamour.app and state the right you want to exercise. We may verify identity and authority, for example by using the account email. An authorized agent may submit a request where law permits, but we may require proof of authorization and direct identity confirmation. We will respond within the time required by applicable law, explain any denial and available appeal, and will not unlawfully discriminate against you for exercising a right. Rights are subject to legal exceptions, including other people's rights and our need to prevent fraud, secure the Services, complete transactions, and establish or defend claims.

Precise location, message contents, government-ID images, ethnicity, religion, and some profile or safety information may be sensitive under applicable law. We use sensitive information only for the disclosed and reasonably expected purposes, including providing requested features, safety, verification, fraud prevention, and legal compliance. We do not use government-ID images or private message contents for targeted advertising. You control optional profile fields, marketing selection, ad-consent choices, safety settings, and device permissions. Removing information or withdrawing a permission stops future collection or use based on that choice, subject to information already processed and other lawful grounds. Contact us if an in-app control is unavailable.

Viamour is based in the United States, and information may be processed in the United States and other countries where we or our providers operate. Those countries may have different privacy laws. Where applicable law requires a transfer safeguard, we rely on a legally recognized mechanism made available for the relevant transfer, such as contractual protections, and apply supplementary safeguards as appropriate. Contact us for information about a transfer mechanism relevant to your information.

We use administrative, technical, and organizational safeguards designed for the nature of the information and the Services. No system is completely secure, and we cannot guarantee that unauthorized access, loss, misuse, or alteration will never occur. If a breach requires notice, we will investigate and notify affected people and regulators as required by applicable law. Protect your credentials and report suspected compromise promptly.

Viamour is only for people 18 and older. We do not knowingly allow or collect personal information from a person under 18. If we learn that an underage person created an account, we will take steps to remove the account and information, subject to safety and legal preservation requirements. Contact support@viamour.app if you believe an underage person is using the Services.

Some browsers send "Do Not Track" signals, but there is no uniform industry standard, and our website does not currently respond to that signal. Our public website does not serve targeted advertising. The mobile app uses the advertising privacy controls described above rather than browser signals. Where a legally recognized universal opt-out signal applies to a Viamour web processing activity, we will treat it as required by applicable law.

We may update this Policy prospectively as the Services, providers, or law change. We will update the date and provide additional notice for material changes as appropriate. If a change materially expands how previously collected sensitive information is used, we will request consent where required rather than relying only on continued use.

Viamour, LLC is the controller responsible for this Policy. Email privacy questions, rights requests, complaints, or appeals to support@viamour.app. Include your account email and enough detail for us to understand the request, but do not email government-ID images, payment-card numbers, or other unnecessary sensitive information.