Terms of Service

You must be at least 18 years old and legally able to enter into these Terms. By using the Services, you represent that you meet those requirements, are not barred from using the Services under applicable law, and have not previously been permanently removed from Viamour unless we authorized your return. If you use the Services for an organization, you represent that you are authorized to bind it. We may request reasonable proof of age, identity, or authority and may deny or end access if we cannot verify eligibility.

You must provide accurate, current information; keep your credentials confidential; promptly update material changes; and notify support@viamour.app if you suspect unauthorized access. You are responsible for activity through your account to the extent permitted by law. You may not create an account for another person without permission, impersonate anyone, sell or transfer an account, maintain unauthorized duplicate accounts, share login credentials, or evade a suspension or ban. We may reject usernames, profile information, or account configurations that create confusion, risk, or infringement.

Subject to these Terms, Viamour grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Services for their intended purposes. Viamour and its licensors retain all rights not expressly granted. You may not: copy, sell, rent, sublicense, or commercially exploit the Services except as expressly allowed; reverse engineer or attempt to extract source code except where law prohibits that restriction; scrape, crawl, harvest, or use bots or automated means without written permission; interfere with security, access controls, rate limits, networks, or other users; probe for vulnerabilities; introduce malware; misuse another person's data; use the Services to develop or train a competing product or model; or use Viamour trademarks without permission.

You must use the Services lawfully, respectfully, and consistently with the Community Guidelines, which are incorporated into these Terms. Prohibited conduct includes harassment, threats, hate or discrimination, stalking, coercion, sexual exploitation, trafficking, scams, fraud, impersonation, spam, unwanted solicitation, sharing another person's private or intimate material without consent, infringement, unlawful activity, and attempts to bypass safety or enforcement measures. Conduct outside Viamour may be considered when it reasonably relates to member safety, fraud, or trust. You may not submit a knowingly false or abusive report or misuse reporting tools to retaliate against another person.

"User Content" means content you submit, upload, transmit, or make available through the Services, including profile information, photos, messages, voice notes, reviews, reports, event or Experience listings, and other materials. You retain ownership of your User Content. You grant Viamour a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, cache, reproduce, format, resize, translate, transmit, display, and otherwise process User Content as reasonably necessary to operate, secure, moderate, troubleshoot, improve, and provide the Services. For User Content you make public, you also grant us a license to display and distribute it through the Services and to use it to promote Viamour or the applicable event or Experience. We will not use private messages or private media in public marketing without permission. These licenses end when the content is deleted, except to the extent copies must remain for other users, backups, safety, fraud prevention, legal compliance, disputes, or enforcement. You represent that you have all rights and permissions needed for your User Content and that our permitted use will not violate law or another person's rights. Feedback and suggestions may be used without restriction or compensation, provided we do not publicly identify you without permission.

Viamour may offer identity, account, Curator, or other verification and screening. A badge or approval means only that specified information or steps were reviewed at a particular time. It is not an endorsement, comprehensive background check, or guarantee of identity, qualifications, honesty, legality, conduct, or safety. Information can be false, incomplete, outdated, or later changed. We may grant, deny, suspend, or revoke a status or badge when reasonably appropriate.

You decide whether and how to communicate, meet, travel, or participate with other people and assume the ordinary and inherent risks of those choices. Viamour does not control members and does not guarantee any person's identity, intentions, conduct, compatibility, or safety. Use independent judgment, meet publicly when appropriate, tell someone you trust about plans, and follow local guidance. Safety check-ins, trusted-contact alerts, location sharing, reporting, verification, and similar tools may be delayed, unavailable, inaccurate, or fail. They are not emergency, monitoring, rescue, medical, or law-enforcement services and do not create a duty to monitor or intervene. If you face immediate danger, contact local emergency services first.

Each Experience is independently listed, sold, organized, and provided by the Curator identified on the listing. The Curator—not Viamour—is the seller, provider, organizer, and contracting party responsible for the description, price, schedule, location, staffing, equipment, licenses, insurance, taxes, safety, legality, quality, accessibility, and delivery of the Experience. Viamour provides marketplace, discovery, booking, payment-arrangement, communication, safety, and moderation tools. Those platform functions do not make Viamour an owner, employer, joint venturer, agent, insurer, carrier, tour operator, venue, or provider of an Experience, except for any expressly stated limited payment-collection role. We do not independently verify every listing, license, insurance policy, venue, or activity.

The listing and disclosures shown at checkout form part of your booking contract with the Curator. Unless the checkout says otherwise, Experience bookings are final sale and are not refundable when an attendee changes plans, arrives late, leaves early, or is removed for misconduct. If a Curator cancels or fails to provide an Experience, affected attendees are entitled to the refund stated at checkout or required by law. You may report a material misdescription, nonperformance, safety issue, or other problem through the available reporting process. Viamour may investigate and, when authorized by the Curator terms, payment arrangements, or law, issue or facilitate a full refund. Filing a report does not guarantee a refund. Refund timing depends on Stripe, the Curator's account, banks, and payment networks. Chargebacks or payment disputes do not excuse truthful cooperation with an investigation.

Some features require payment. Viamour sets prices for its own products and fees; Curators set Experience prices. The price, billing period, duration, and material purchase terms shown before payment apply. Global Explorer, Ad-Free Experience, and Viamour Passport are annual auto-renewing subscriptions. Unless canceled before renewal, each renews every year at the price disclosed by the applicable app store, subject to any notice or consent the store or law requires for a price change. Manage or cancel renewal in your Apple App Store or Google Play subscription settings. Cancellation takes effect at the end of the paid period unless the store or law requires otherwise. "Restore purchases" restores an eligible active entitlement; it does not create a new charge or restart a billing period. Boosts and other time-limited or consumable features expire as disclosed at purchase and do not guarantee views, matches, bookings, attendance, or results. App-store purchases are billed and refunded under the applicable store's rules. Experience payments are processed by Stripe for the identified Curator, with Viamour collecting a disclosed platform fee. Curator application/review fees are processed as disclosed in the Curator flow. Except where law, store policy, or a specific checkout term requires otherwise, Viamour-owned payments and Curator application/review fees are non-refundable, including when a Curator application is declined. You authorize applicable charges, taxes, refunds, reversals, and collection of amounts you validly owe.

Curators must accept and comply with the Curator Terms, which are incorporated into these Terms for Curator activity. Organizations using the Partner Portal must accept the Partner Agreement. If specialized terms conflict with these Terms on a specialized subject, the specialized terms control. Approval, featuring, moderation, payment processing, or access to platform tools does not create employment, partnership, franchise, fiduciary, or general agency relationships.

The Services may depend on or link to app stores, payment processors, maps, places, calendar tools, identity providers, analytics, artificial intelligence, advertising networks, ticketing sites, venues, and other third parties. Their terms and privacy practices govern their services. Viamour does not control and is not responsible for third-party services, content, availability, transactions, acts, or omissions. Advertising does not constitute endorsement. You are responsible for evaluating third-party links and offers.

The Services, software, designs, databases, compilation, features, text, graphics, logos, trademarks, and other materials provided by Viamour, excluding User Content, are owned by Viamour or its licensors and protected by intellectual-property and other laws. No rights are granted by implication, estoppel, or otherwise.

We respect intellectual-property and privacy rights. Our notice, counter-notice, and repeat-infringer process is published at viamour.app/copyright. Send copyright notices to support@viamour.app. We may remove or restrict challenged material and may terminate repeat infringers in appropriate circumstances. Knowingly submitting a materially false notice may create liability. Victims of nonconsensual intimate images, including qualifying digital forgeries, should use the separate process at viamour.app/intimate-image-removal. That process is available whether or not the person has a Viamour account.

To the extent permitted by law, Viamour may—but is not required to—review, screen, preserve, restrict, remove, or disclose content; investigate reports; warn members; limit features; cancel listings; withhold marketplace access; suspend or terminate accounts; and cooperate with lawful authorities. We may use automated tools and human review. We do not promise to detect every violation or to take a particular action, and moderation decisions may contain errors. Where offered, an appeal must be truthful and submitted through the stated process. We may preserve evidence when reasonably necessary for safety, legal claims, or compliance.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. You must not collect, use, disclose, or market with another person's information obtained through Viamour except as the Services expressly permit and applicable law allows.

We may add, change, suspend, limit, or discontinue features or the Services, subject to applicable law and any obligations for paid features. The Services may experience delays, errors, outages, loss, or security incidents. We do not guarantee continuous availability, preservation of content, particular features, compatibility, or that defects will be corrected. Keep independent copies of content you need.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. VIAMOUR AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, ACCURACY, SAFETY, RELIABILITY, AVAILABILITY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. VIAMOUR DOES NOT WARRANT THAT YOU WILL MAKE CONNECTIONS, FIND COMPANIONS, OBTAIN ATTENDANCE OR SALES, OR ACHIEVE ANY PARTICULAR RESULT; THAT MEMBERS OR CURATORS ARE WHO THEY CLAIM TO BE; OR THAT ANY INTERACTION, LOCATION, EXPERIENCE, SAFETY FEATURE, AI-GENERATED CONTENT, OR THIRD-PARTY SERVICE WILL BE ACCURATE, SAFE, LAWFUL, OR SUCCESSFUL. AI-GENERATED CITY INFORMATION IS GENERAL INFORMATION AND MAY BE INCOMPLETE OR WRONG; VERIFY IMPORTANT INFORMATION INDEPENDENTLY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIAMOUR AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, GOODWILL, DATA, OR OPPORTUNITIES; OR DAMAGES ARISING FROM OTHER USERS, CURATORS, PARTNERS, IN-PERSON INTERACTIONS, EXPERIENCES, THIRD-PARTY SERVICES, UNAUTHORIZED ACCESS, SERVICE INTERRUPTION, PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE, UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID DIRECTLY TO VIAMOUR DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US $100. THESE LIMITS DO NOT EXCLUDE LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED, WHICH MAY INCLUDE LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE IN SOME JURISDICTIONS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS OR LIMITS, SO SOME OF THIS SECTION MAY NOT APPLY TO YOU.

To the maximum extent permitted by law, you knowingly and voluntarily assume the ordinary and inherent risks of travel, meeting strangers, sharing information, attending or providing in-person activities, and using locations, venues, transportation, food, alcohol, equipment, or services arranged by users or Curators. You release Viamour and its affiliates, officers, employees, and contractors from claims arising solely from acts or omissions of other users, Curators, partners, venues, or independent third parties, except to the extent caused by a released party's own conduct or the release is prohibited by law. If you are a California resident, you waive California Civil Code section 1542, which generally limits a release of unknown claims, only to the extent this release is otherwise lawful and applicable.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Viamour and its affiliates, officers, employees, and contractors from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys' fees arising from your User Content, unlawful or willful misconduct, infringement or violation of another person's rights, or material breach of these Terms. This obligation does not require indemnification for a protected party's own negligence or misconduct. Viamour may control the defense and settlement of an indemnified claim, and you will reasonably cooperate. You may not settle a claim in a way that admits fault by or imposes an obligation on Viamour without written consent. Additional Curator indemnity obligations appear in the Curator Terms.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT AND HAVE A JURY DECIDE A DISPUTE. Informal resolution first. Before filing arbitration, the claimant must send a written notice to support@viamour.app with the account email, contact information, facts, claimed harm, and requested relief. The parties will attempt in good faith to resolve the dispute for 30 days after receipt. Limitation periods are tolled during that 30-day period. Individual arbitration. Except for the exceptions below, you and Viamour agree that any dispute arising out of or relating to these Terms, the Services, or the relationship between us will be resolved by final, binding, individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the claim is filed, as modified by this section. The Federal Arbitration Act governs this arbitration agreement. A single arbitrator may award the same individual remedies a court could award. The arbitrator will issue a reasoned written decision. Judgment may be entered in any court with jurisdiction. The arbitration may occur by video, telephone, documents-only process, in the county where you live, or in Maricopa County, Arizona, as the AAA Rules and applicable law allow. You pay only the consumer filing amount required by the AAA Rules; Viamour pays other AAA administrative and arbitrator fees required of the business, except as the Rules or law allow for a frivolous or improper claim. Exceptions. Either party may bring an individual claim in a court of competent small-claims jurisdiction. Either party may seek temporary or preliminary court relief needed to protect intellectual-property rights or prevent imminent unauthorized access or abuse while arbitration is pending. Nothing in this section waives a right to seek public injunctive relief where that right cannot lawfully be waived. Authority and severability. The arbitrator decides disputes about the interpretation, applicability, and enforceability of these Terms or this arbitration agreement, except a court decides disputes about the class-action waiver or any non-waivable request for public injunctive relief. If AAA cannot administer consistently with this section, the parties will select another provider or a court will appoint one under 9 U.S.C. § 5. Class-action and jury waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT COMBINE DIFFERENT PEOPLE'S CLAIMS WITHOUT ALL PARTIES' CONSENT. FOR ANY CLAIM PROPERLY IN COURT, EACH PARTY WAIVES A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW. 30-day opt-out. You may opt out of this arbitration agreement and class-action waiver by emailing support@viamour.app within 30 days after first accepting these Terms. Use the subject "Arbitration Opt-Out" and include your full name, account email, and a clear statement that you opt out. Opting out does not affect the rest of the Terms. If a portion of this section is unenforceable, it will be severed to the minimum extent necessary and the remainder will remain effective, except that a claim that cannot lawfully proceed in arbitration may proceed in court after any arbitrable claims are completed. This section survives termination.

Arizona law governs these Terms and disputes, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 22 and mandatory law in your place of residence may apply. For a dispute not subject to arbitration, the state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction, and the parties consent to those courts, unless applicable consumer law permits a different forum.

These Terms are between you and Viamour, not Apple or Google. Viamour—not Apple or Google—is responsible for the Services, maintenance and support we promise, and claims relating to the app, subject to these Terms and applicable law. Your mobile-app license is non-transferable and limited to devices you own or control as permitted by the applicable store usage rules, including permitted family or volume sharing. You must comply with the store's terms. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it. If these Terms conflict with mandatory app-store terms, the mandatory store terms control.

You may stop using the Services or delete your account at any time. We may suspend, restrict, or terminate access, remove content, or cancel listings when we reasonably believe it is necessary for safety, fraud prevention, legal compliance, nonpayment, risk to the Services or others, inactivity, or a breach of these Terms. We may act without advance notice where notice would create risk, be unlawful, or be impracticable. Termination ends your license but does not erase accrued rights or obligations. Provisions that by their nature should survive—including ownership, payment obligations, retained content licenses, disclaimers, liability limits, release, indemnity, dispute resolution, and general terms—survive. Termination does not itself require a refund except where law or an applicable purchase term requires one.

We may update these Terms prospectively. We will update the effective date and provide additional notice of material changes as appropriate. When law or the nature of a change requires affirmative agreement, we will ask you to accept the updated Terms before continued use of affected Services. Otherwise, continued use after the effective date constitutes acceptance. Changes do not retroactively reduce rights or alter an existing dispute where prohibited by law.

Neither party is liable for delay or failure caused by events beyond reasonable control, except payment obligations. You may not assign these Terms or your account without our written consent. We may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or by operation of law. If any provision is unenforceable, it will be limited or severed to the minimum extent necessary and the rest remains effective. Failure to enforce a provision is not a waiver. Headings are for convenience. "Including" means "including without limitation." These Terms, the Privacy Policy, Community Guidelines, applicable purchase disclosures, and any specialized terms you accept are the entire agreement about the Services and supersede prior or contemporaneous agreements on that subject. Notices may be sent to the email associated with your account, displayed in the Services, or posted where legally sufficient. Electronic communications and acceptances may satisfy writing and signature requirements where law permits.

Questions, legal notices, and informal dispute notices may be sent to support@viamour.app. Include enough information for us to identify your account and understand the request. Emergency situations must be directed to local emergency services.